Overview

This Privacy Policy pertains to the website www.canacap.ca (“Website”), which is owned and managed by Canacap or one of its affiliates or subsidiaries (referred to collectively as “CCP,” “we,” or “us”). The Website provides access to our working capital solutions and related services (“Services”). This policy outlines how CCP collects, uses, and manages the personal information you share with us—either directly, through third parties, or automatically—when using our Website or mobile application (“Mobile App”).

It also explains your options regarding how we use your personal data and the ways in which you can review and update your information. For the purposes of this Privacy Policy, “Personal Information” refers to any data that can be used to identify you personally.

This Privacy Policy also describes the choices available to you regarding our use of your personal information and how you can access and update such information. For purposes of this Privacy Policy, “Personal Information” means information that personally identifies you.

Information We Collect

We may collect the following types of information from you:

• Details to contact you, such as your full name, business name, email address, phone number, mailing address, and, if provided, your Social Insurance Number;
• Financial data, including bank and credit card statements, average account balances, credit history (both personal and business), payment records, tax ID, and banking details;
• Account-related information, such as your username, password, and IP address;
• Business-related data, including your company’s size and type of operation;
• Information required to confirm your identity;
• Details needed to evaluate your eligibility for financing
  
  

In addition to gathering information through our Website and Mobile App, we may collect data during in-person visits and from external sources used by our funding partners to review applications and manage transactions. These sources can include credit reporting agencies, third-party providers, and social media platforms. Once you become a customer, we may request further information—for example, if you apply to renew your funding or when necessary to continue delivering our services.

Use of Information

We use the information we collect for the following purposes:

• To collect, store, utilize, and analyze your Personal Information both as identifiable data and in aggregated form;
• To operate, manage, enhance, and deliver our Services, including facilitating our own financing offerings and referring you to third-party small business lenders;
• To confirm your identity and carry out necessary due diligence procedures;
• To create your user account and recognize you when you log in;
• To evaluate your application and determine if your business qualifies for financing options we offer;
• To manage your financing account, including processing automated payments;
• To communicate with you—such as sending order confirmations, responding to customer service inquiries, providing marketing updates, and sharing account-related notifications;
• To publish and respond to your comments on our blog;
• To conduct research and analysis for a better understanding of our customer base, and to generate anonymized analytics and reports (“General Information”) that may be shared with our business partners. General Information may be based on Personal Information that has been aggregated and anonymized so it no longer identifies any individual.

Privacy and Sharing of Information

Canacap will share your Personal Information with third parties only in the ways that are described in this Privacy Policy and as required by law. We do not sell your Personal Information to third parties. 

We will provide your Personal Information, which may include application information, to our trusted business partners, third party lenders of Canacap products, service providers, and subsidiaries and affiliates to provide financing and/or to provide services to help us with our business activities, such as offering customer service, processing credit checks or secure data storage, and other similar services. These companies are authorized to use your Personal Information only as necessary to provide these types of services to us. 

We may share your basic information (name, company name, phone number, email address and requested loan amount) with one of our business partners to market their services to you. If you do not want us to share your Personal Information in these circumstances, please contact us to opt-out by email at info@canacap.ca or by postal mail at the contact information listed below. 

We may also share General Information for the same reasons as we provide Personal Information and for business partners and others to conduct analyses and research and track marketing performance or as otherwise provided in the Tracking Technologies part herein. Some of our pages utilize framing or white-labeling techniques to serve content from our partners while preserving the look and feel of our Website. Please be aware that in these instances you are providing your Personal Information to these third parties and not to Canacap. 

We may also disclose your Personal Information:

• As required by law, such as to comply with a subpoena, or similar legal process, including in a bankruptcy proceeding;
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a request from a governmental entity;
• If CCP is involved in a merger, acquisition, or sale of all or substantially all of its assets or equity;
• To any other third party with your prior consent to do so.

User Access and Choice

If your Personal Information changes or you no longer wish to use our Service, you may request to correct, update, modify, delete, or remove it (subject to Canacap’s discretion and legal requirements). You can also ask for removal of your information from any public forum or testimonial on our Website, or request to deactivate it by contacting our Customer Support via email at info@canacap.ca or by contacting us by postal mail at the contact information listed below. We will respond to your request within 15 days.


Please note that while you have the right to request deletion or removal of your Personal Information, Canacap evaluates each request individually and will comply when required by law or when it considers it reasonable to do so.

We will keep your information as long as your account remains active or as necessary for legitimate business purposes. Additionally, we may retain and use your data as needed to fulfill legal obligations, resolve disputes, and enforce our agreements.

Opt-Out Policy

Canacap and our business partners may contact you to offer you products and services that may be of interest to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails, telephone solicitations or other forms of contact from Canacap and our trusted business partners by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or by contacting us by email at info@canacap.ca or by postal mail at the contact information listed below.

Tracking Technologies

Canacap and our partners (for example, our marketing partners), affiliates, or analytics or service providers, including our live chat, marketing trackers, and survey tool service providers use cookies or similar technologies. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
 

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies for user authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features or areas of our Website may be limited. If you would like to learn more about cookies or how to configure your browser, please visit www.allaboutcookies.org. In addition to the identified purposes described in this Privacy Policy, we may use information obtained from our website and share it with other organizations to measure the use of our website and to improve functionality and content.  Canacap and our third party service providers may also use cookies and invisible web beacons to deliver internet-based advertisements that are relevant and targeted to the visitors of our websites.

Log Files

Like many websites, we automatically collect certain information and store it in log files. This data may include your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), referring and exit pages, operating system, date and time stamps, and clickstream activity. We may combine this automatically collected information with other data we gather about you to help enhance our services, improve Website performance, support marketing efforts, and conduct analytics.

Security of Information

At Canacap, we prioritize the protection of your personal information. All data transmitted to us is secured using 128-bit encryption via the Transport Layer Security (TLS) protocol, which establishes a secure, encrypted connection between your browser and our servers. This ensures that sensitive information—such as bank account numbers—entered on our forms is securely encrypted during transmission. If you have any questions or concerns about how your personal data is safeguarded, feel free to contact us at info@canacap.ca. When you grant Canacap permission to access your banking information electronically, it is done on a read-only basis. We do not have the ability to alter, modify, or manipulate your bank account details in any way. Additionally, Canacap employees are not able to view your banking usernames or passwords.

Additional Information

Links to Third-Party Websites

Our Website may contain links to external websites that operate under different privacy practices than those of CCP. If you choose to provide personal information on those sites, it will be subject to their respective privacy policies. We recommend that you review the privacy policy of any external site you visit.

Blogs and Forums

The Website includes publicly available blogs and community forums. Please note that any personal information you share in these areas may be viewed, collected, or used by others. To request the removal of your Personal Information from our blog or forum, contact us via email at info@canacap.ca or by mailing us at the address provided below. In certain cases, we may be unable to remove your information, and we will inform you if that is the case and explain why.

Customer Testimonials

We feature customer testimonials and endorsements on our Website. With your permission, we may display your testimonial along with your name. If you wish to edit or remove your testimonial, please contact us by email at info@canacap.ca or by postal mail using the contact details listed below.

Privacy Policy Updates

From time to time, we may revise this Privacy Policy to reflect changes in our data handling practices. If significant updates are made, we will notify you through email or by posting a notice on our Website before the changes take effect. We suggest checking this page periodically to stay informed about our current privacy practices.